Canal+ viewers will ultimately not have to pay more for their subscription. In mid-December, they learned via an email sent by the group that a price increase would apply from the monthly renewal in January. The standard Canal+ subscription was to increase to €21.99 instead of €19.99, for example.
The story ends well: the price increase was not one. Canal+ customer service sent a new email to subscribers to reassure them, the previous email being the result of a "technical malfunction". "You received a letter in December informing you of a price increase by mistake," reads the message shared by @David Fritsch.
Fortunately, "your offer remains unchanged and your subscription will continue under the same conditions as currently, including price and duration." No explanation of the nature of this bug, nor even an apology, we have to make do with little, but good news is good news.
Subscribers without commitment are free to cancel their subscription whenever they want. On the other hand, offers with commitment — by definition — commit members to continue their subscription until the end of the offer period... except in the event of a price increase. The first email from Canal+ specified that early termination was possible following this real-fake price increase. It is not known whether many people terminated their access, but perhaps this finally pushed Canal+ to look into this bug.
Source: Allo Forfait
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