In the age of free porn on the Internet, few people subscribe to a paid plan to access their favorite sites. Especially when said site is called Pornhub, and the vast majority of its catalog is accessible with a simple click. However, since the announcement that the giant Aylo was blocking the biggest X-rated platforms, the situation has changed. Three of the biggest sites in the world are no longer available in France, and Internet users who have subscribed to the premium subscription no longer have the opportunity to enjoy what they are owed.
A €9.99 per month subscription
The Pornhub premium subscription has until now allowed access to some interesting features, such as exclusive content, better video quality (up to 4K), ad removal, and certain advanced features. Unsurprisingly, and unless they rely on a VPN to bypass the current restrictions, Internet users who have subscribed to the subscription are no longer able to access their account. Fortunately, it is possible to obtain a refund, under certain conditions.
How to request a refund?
Pornhub Premium does not officially provide an automatic or guaranteed refund policy after subscription, especially in the event of a national block. Refund requests are therefore handled on a case-by-case basis, and there is no guarantee that you will be successful. However, the situation in France is global, and you are obviously not alone in this situation. While waiting for the company to decide to lift its block, or to launch a national refund operation, it is however possible to contact customer service.
The first thing to do is to contact the company to cancel your current subscription. The operation can be done by email to customer service ([emailprotected]), by phone at +33 8 05 08 05 56 (please note, you must speak English), or via the platform's automatic chat.
Once your cancellation is effective, you will need to send a clear and detailed refund request: explain the reason for your request, specifying the blocking of the site on French territory, provide your account information (email address linked to the subscription, date of purchase, payment method used), and if possible, attach proof of payment. The most effective method is to send everything by post (Pornhub Premium, Attention: Customer Service / Bd Royal 32, 2449 Ville-Haute Luxembourg / Luxembourg), accompanied by an official request. Sending by email is also possible. In all cases, it is best to keep proof of sending which will attest to your good faith. The request can take several days to process (up to 30 days according to some cancellation assistance services), and you should receive a final decision in writing, including, if applicable, a refund.
What if Pornhub refuses to refund you?
If you don't get a response or if the refund is refused, you can always contact your bank to attempt an appeal or opposition. It's also a safe bet that consumer associations will soon be taking action on the matter. Be careful, if you paid for your subscription in cryptocurrency, the refund could be much more complex, or even impossible.
0 Comments