It's a small line that's likely to make a lot of people grind their teeth: Bouygues Telecom has discreetly modified the conditions of its B&You packages by adding... termination fees. From June 9, 2025, existing subscribers will also have to pay €5 if they wish to leave the operator, as has already been the case for new customers since April 28.
Paying departure for mobile customers
In concrete terms, this new tax applies to the three B&You 5G no-commitment packages currently offered: 1 GB at €4.99, 40 GB at €8.99, and 200 GB at €9.99. This change is a blot on a market where flexibility was one of the major selling points of these so-called "no-commitment" offers. The landline sector already charges this type of fee – Bouygues recently raised its fee to €69 – but in this case, competing operators often reimburse them. Nothing like that here for the moment.
Subscribers affected have started receiving an email simply titled “We have information to share with you about your mobile plan.” Those who received this message have four months to cancel without charge, expressly citing the price increase. This right stems from Article L224-33 of the French Consumer Code, but you still need to have received the email – which is not yet the case for all customers.
At the same time, the operator is experimenting with another new feature on the 1 GB plan: a €1 activation fee, still in the testing stage. But the price guide already shows a scale of up to €10 for activating a mobile line. Until now, Bouygues did not apply them systematically, but this could change.
Another discreet increase: the multi-SIM option, which allows the mobile internet plan to be used on a second device, is seeing its price double for some customers. It goes from €2 to €4 per month. Here again, the change even affects 200 GB plans, which previously benefited from this option for free. Now, it is billed to everyone.
In a context where operators are seeking to maintain their profitability despite the price war, Bouygues Telecom is pulling out all the stops. But this price change, unprecedented in the world of no-commitment mobile, could well encourage some customers to look elsewhere... and to do it quickly, before the €5 applies.
Free in ambush
Free Mobile was quick to react to this surprising announcement by announcing that the operator would reimburse these termination fees for its future subscribers up to €10!
0 Comments