It's an annoying little tune rising on the Canal+ support forums. That of helpless subscribers, confronted with a series of malfunctions when they try to use the Chromecast function of the MyCanal application. "Unable to watch Canal Plus programs on Chromecast for 3 days", laments one user. Another adds: "It's unbearable not to be able to use this feature". The most common symptom is a "Media error code 100" error message, but it also appears as "PIPELINE\_LOAD\_ERROR" with frozen images or a Chromecast icon for missing subscribers.
The common thread in these issues seems to stem from the Canal+ app (formerly myCanal), rather than Google's Cast feature. Indeed, reports indicate that streaming giants like Netflix, Disney+, and YouTube continue to "cast" without the slightest problem on the same devices and Wi-Fi networks. "I only have this problem with Canal... I think I can safely say that it comes to me on Canal," says one subscriber. This situation affects a wide range of devices, from classic Chromecasts to the latest Chromecast with Google TV, including devices with built-in "cast" functionality, whether you're trying to cast from an Android smartphone, iPhone, tablet, or computer.
Faced with the outcry, Canal+ has finally responded, at least on its own support channels. Members of the "CANAL Team" confirmed that they had "opened an incident ticket" and that "investigations are underway". To add to the confusion, this issue comes shortly after the general bug that affected some older Chromecast models.
Towards a resolution of the problem?
Finally, Canal+ indicated on June 13 that it was a "technical operation." Subscribers are invited to try again to see if they are able to cast their content. According to our findings, the feedback is positive and many users confirm that the service is operational again.
Please let us know in the comments if you have encountered this problem.
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