An unpleasant surprise for millions of internet users this Thursday, June 12th. Around 8 p.m. (Paris time), numerous websites and online services went down all over the world. Many Google services, such as Gmail, Drive, Chat, but also Spotify, Discord, Character.AI, Cloudflare, and others were very difficult to access.
The culprit has identified itself: it's Google and more specifically Google Cloud, the sprawling infrastructure that supports a large part of online services, from websites to professional applications. The company apologized for an outage deemed "unacceptable" that lasted about three hours.
According to the preliminary investigation, it was a bit like Google inflicting a denial of service attack on itself: an erroneous automated quota, propagated globally, overwhelmed its own API management systems, causing a wave of rejected requests across dozens of services.
Google has promised a detailed audit in the coming days. To prevent this type of issue from recurring, the company plans to block invalid or corrupted data in its API management platform, improve monitoring and testing before any global propagation of metadata, and strengthen error handling to avoid global impacts in the event of incorrect data.
Source: Google
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