Free did not until now offer to cover the termination fees of your previous operator if you had opted for a Freebox Pop S subscription. This policy has just changed, with retroactive effect if the change is recent.
In 2025, whether you change your phone operator or internet service provider When switching to the internet, the new operator is generally expected to take care of everything. In fact, the new operator generally takes care of terminating your old contract for you – but also of paying all or part of any fees related to your decision.
This practice is fairly standard among the four biggest players in the market, but exceptions sometimes remain when the subscriber opts for certain offers. One of these exceptions concerned the Freebox Pop S offer – which, according to the general conditions of sale, was until now excluded from the coverage of termination fees with the former operator.
How to get up to 100 euros from Free
And this, even though this little boost was offered to all other subscribers who had opted for other subscriptions. The firm is offering to cover costs up to 100 euros for all fiber and ADSL offers, and up to 50 euros for the switch to a 5G Box. There is, however, good news. And this concerns both those who opt for a Freebox Pop S today and Free customers who have already switched on this subscription.
Free has just changed its terms to include coverage of these fees under the same conditions as other plans. Many Freebox Pop S subscribers can now claim up to €100 from the Iliad subsidiary if they meet certain conditions. Indeed, the transition must have been made within the last four months. A period counted from the precise date of activation of your line.
How to get a refund of your termination fees? Simply print a copy of the closing invoice from your previous operator from the activation of your internet subscription with Free. This invoice must obviously show closing costs to obtain your refund and must not be more than four months old.
You must then send this invoice, along with a copy of the Freebox order confirmation email, within four months to the following address: Free Preferential Offer – 75371 Paris Cedex 08. The amount will then be transferred to the account number you gave to Free when you subscribed.
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