The operator Sosh, managed by Orange, is losing a specific feature that sometimes tipped the scales in its favor when customers hesitated between it and competitors. Switching to Sosh now costs more.
Sosh is to Orange what RED is to SFR, or B&You to Bouygues Telecom: "low-cost" operators that certainly offer fewer options than their big brothers, but at more attractive prices. Many people are happy with a lower bandwidth or missing TV channels in favor of sometimes significant savings over the year. Aside from occasional promotions, various low-cost Internet Service Providers (ISPs) offer similar rates, but one has an advantage over the others.
When you sign up for a contract with an operator for the first time, you must pay a setup fee. This covers the installation and start-up of the equipment, including the cost of a technician, line activation costs, etc. These fees currently range between €39 and €49. At Sosh, on the other hand, there isn't one. Or rather, there wasn't one. The ISP has in fact made a small change that will inflate the bill for new customers.
Sosh adds fees for any new subscription to an Internet offer
The line appears at the bottom of the web page relating to certain offers, “39 euro activation fee: fee applied for any first subscription to a Sosh Internet offer“. The operator's documents, available on its website, were updated accordingly on April 10, 2025. For example, we find the mention of the 39 euro of activation fees on the contractual summary The Sosh Box offer. Same thing on the Sosh Offers Price List, also updated on April 10 of this year.
Sosh is joining the competition and losing this specific feature that allowed savings that sometimes represent 2 months of Internet subscription all the same. For the moment, there has been no communication to justify the implementation of these fees. It is likely that there will not be any, unless customers start to make their voices heard loudly enough on the operator's official channels.
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