With Skype now scheduled to be discontinued, some users are trying to get refunds for the communication credits purchased in the application. A user reports that Microsoft has just refused this gesture.
As we announced a few weeks ago, Skype will be retiring in May 2025. A scheduled end that can be explained by both by the limited functionality of the application – one of the oldest on the market for making video calls, or classic calls from the PC via the switched telephone network. But also by the competition from other platforms that Microsoft is now promoting, in particular Teams.
As a result, people who have renewed a subscription or have Skype credits are invited to use everything before the service is definitively stopped. Except that this is not enough for some users who would prefer a full refund of unused amounts. And this is where there is apparently a "snag". The Redmond firm is categorically refusing to refund Skype credits. This is what a user on Reddit is saying.
Microsoft refunds amounts spent on Skype in a small number of cases
The story didn't start too badly. User u/danmorelle explains on the social network that he initially contacted Microsoft customer service, which responded politely and professionally, but didn't seem able to return the funds, at least not by phone.
He says:“They confirmed to me that after May, core Skype features like phone numbers, SMS, and call forwarding will disappear from the app. They explained to me that it will still be possible to make calls, but only through Skype Web or something called 'Teams Free'. No more phone numbers. No more Timeline. No promise that the app will continue to work.
Before refusing the refund on the grounds that the request was made after the 14-day cooling-off period after purchase. He then tries to insist – and is told that a complaint by mail to Microsoft could potentially change his situation. According to Skype's help pages, refunds are possible in a limited number of cases.
These concern unused subscriptions, unused phone credit when the request is made within 14 days of purchase, technical problems attributed to Skype, the usurpation and fraudulent use of an account by third parties, or fees charged in error within 90 days of their purchase.
0 Comments