Last week, Samsung rolled out an update to several soundbars, including recent high-end models, namely the Q99D, Q995D, and Q800D. Unfortunately, it quickly became apparent that the update was flawed. As users noticed, it caused the soundbars to crash. They became completely unusable. A mountain of testimonies quickly appeared on social media.
As the online outcry grew, Samsung pledged to offer free repairs for all affected devices. Interviewed by our colleagues at The Verge, Jim Kiczek, head of audio at Samsung Electronics in the United States, admits that a "software update error" caused some soundbars launched in 2024 to crash. The bug is therefore limited to models released last year.
A physical repair is essential
Apparently, Samsung is unable to correct the situation by rolling out a second software update. To bring the soundbars back to life, the South Korean manufacturer absolutely must physically repair the audio accessory. Samsung has remained tight-lipped about the origin of the problem. The Seoul giant has not disclosed what went wrong during the update rollout.
In any case, Samsung will repair any soundbars that become unusable free of charge. If your speaker has been out of service since installing the update, we invite you to contact the brand's customer service. You'll likely have to take the accessory to a Samsung store or authorized reseller. As our colleagues at SamMobile point out, you may have to spend several weeks without your precious soundbar. However, you won't have to pay a single cent for the repair.
Note that this isn't the first time that an update has paralyzed Samsung devices. Last year, the manufacturer mistakenly bricked several Galaxy smartphones after rolling out a faulty update. The phones started rebooting in a loop. Samsung promptly removed the faulty update and replaced it with another firmware.
Source: The Verge
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